Refund policy

Returns & Refunds

We want you to be happy with what you buy from Cheap Chommie. If something isn't right, here's how we sort it out. Your rights under the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA) are not affected by this policy.

Changed your mind? 7-day returns

You can return any item within 7 days of delivery for a refund, no questions asked, as long as it is unused, in its original packaging with all accessories, manuals and seals intact. For change-of-mind returns you are responsible for the cost of returning the item to us. Once we've received and checked the item, we refund the product price to your original payment method within 10 business days.

Faulty or damaged on arrival

If your item arrives damaged or isn't working, let us know within 7 days of delivery with a photo or short video of the problem. We will arrange collection at our cost and give you the choice of a replacement, a repair or a full refund including your original delivery fee.

6-month warranty

All our appliances are covered by the 6-month CPA warranty against defects in materials and workmanship. If a product develops a fault within 6 months of delivery under normal household use, contact us and we will repair it, replace it or refund you. The warranty does not cover damage caused by misuse, accidents, power surges, modifications or normal wear and tear.

Wrong item sent

If we sent you the wrong product, tell us within 7 days and we'll collect it at our cost and send the right one.

How to start a return

  1. Email noviqonlineops@gmail.com or WhatsApp +27 72 719 6098 with your order number and the reason for the return.
  2. We'll confirm the return and send you a returns reference and instructions within 1 business day.
  3. Pack the item securely in its original packaging. For faulty, damaged or incorrect items we arrange and pay for collection.
  4. Refunds are processed within 10 business days of us receiving the item and go back to the payment method you used.

Not returnable for change of mind: items that have been used, personal grooming products (trimmers, shavers, epilators) that have been opened and used, for hygiene reasons, and items without their original packaging. Faulty items are always covered by the warranty above.